Shipping and delivery
Deliveries of EPYC products are made by Express Courier from Monday to Friday, during normal office hours, excluding national holidays.
Delivery times and shipping costs are shown below for all countries authorized to purchase through the justepyc.com website.
| Country | Type of shipping | Delivery time | Shipping cost |
| Italy (island exluded) | Standard | 2-3 working days | Free shipping |
| Express | 1-2 working days | 3.50€ | |
| Italy (Sicilia e Sardegna) | Standard | 3-4 working days | Free shipping |
| Express | 2-3 working days | 3.50€ | |
| Italy (Remote Areas) | Standard | 5-10 working days | Free shipping |
| Germany | Standard | 5-10 working days | 29€ |
| Spain | Standard | 5-10 working days | 29€ |
| Poland | Standard | 5-10 working days | 29€ |
| France | Standard | 5-10 working days | 29€ |
| Other Countries | Not available | Not available | Not available |
| Country | Type of shipping | Delivery time | Shipping cost |
| Italy (island exluded) | Standard | 2-3 working days | Free shipping |
| Express | 1-2 working days | 3.50€ | |
| Italy (Sicilia e Sardegna) | Standard | 3-4 working days | Free shipping |
| Express | 2-3 working days | 3.50€ | |
| Italy (Remote areas) | Standard | 5-10 working days | Free shipping |
| Germany | Standard | 5-10 working days | 29€ |
| Spain | Standard | 5-10 working days | 29€ |
| Poland | Standard | 5-10 working days | 29€ |
| France | Standard | 5-10 working days | 29€ |
| Other Countries | Not available | Not available | Not available |
All orders received from Monday to Friday before 11.30, with successful payment, are processed the same day. For orders received after 11.30, the shipment will be processed the following day.
No order is processed on public holidays or when the company is closed. You can find the complete list of closing days at the bottom of this page.
For purchases made by bank transfer, you will have to wait for the completion of the bank transaction before being able to ship the order.
How do I know where my parcel is?
Once your goods have been shipped, you will receive a confirmation email containing the tracking code of your order.
You can monitor the status of your shipment at any time by accessing the Express Courier website and entering the tracking code in the appropriate area.
What if I'm not at home at the time of delivery?
In the event of non-delivery, the Express Courier will make a second attempt at the address you indicated during the purchase.
If the second attempt is also unsuccessful, the shipment will go into storage.
In this case, we invite you to contact Customer Service via our assistance chat, or by writing an email to info@justepyc.com. We will organize a new delivery attempt as soon as possible.
What happens if I have filled in my address details incorrectly?
If you realize that you have entered incorrect data, let us know as soon as possible by writing to info@justepyc.com: one of our operators will support you in changing the data entered.
Please note that this operation could cause a delay in delivery.
What should I do if the package I receive is damaged?
It is your duty to check the condition of the product that has been delivered to you.
In the event that the package shows obvious signs of alteration, you will have to accept the delivery with reservations and notify us as soon as possible by sending an email to info@justepyc.com.
One of our operators will contact you as soon as possible.
Holidays and company closing days
Below you will find the days when our logistics center will be closed during the year 2025. On these dates, orders cannot be prepared and consequently shipments will take place on the first following working day.
- 6 January
- 21, 25 April
- 1 and 2 May
- June 2nd
- From 11 to 15 August
- September 8th
- December 8th
- From 24 to 31 December
Company closing days may vary during the year, without prior notice.
In the event that this happens, we will take care of notifying users via direct communication on the justepyc.com website and/or through our dedicated Customer Service.
Still have any doubts?
Customer Service will be happy to support you.